We are pleased to offer complimentary shipping Australia-wide on all orders.
Orders are shipped within 2-3 business days via tracked Australia Post & Sendle courier services. For delivery timeframes once dispatched, please enquire with the carrier directly.
We work with reliable logistics partners and will provide tracking information from the moment you place your order to the moment it arrives at your door.
Taxes and duties are included within the purchase price in Australia.
We only deliver to physical addresses, no PO boxes. For security reasons our courier partners will deliver to the door.
Full payment is required prior to dispatch. Once the product has been shipped, we cannot alter the delivery address. If there are any issues or discrepancies with your details, please contact our team as soon as possible.
While we make every effort to ensure timely delivery, LOX is not responsible for delays caused by factors outside our control, such as postal service disruptions or extreme weather conditions. If your shipment is lost, please contact our customer service team for assistance.
Should you have any queries, please do not hesitate to contact us at hello@wearelox.com.
Delivery Times: Delivery times may vary depending on your location. Please allow additional time for delivery, especially during peak seasons or due to unforeseen customs processing delays.
Tracking Information: Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery. Please use this tracking number to stay updated on the status of your shipment.
Lost or Delayed Shipments: While we make every effort to ensure timely delivery, LOX is not responsible for delays caused by postal service disruptions, or other factors outside of our control. In the event of a lost shipment, please contact our customer service team for assistance.
Returns and Exchanges: Please refer to our return policy for more details on how to initiate a return or exchange.
Contact Information: Please contact our customer service team at hello@wearelox.com.
We do not offer international shipping at this time.
Returns
We want you to love your LOX tote. For any issues, let us know and we're here to make it right. To start a return, you can contact us at hello@wearelox.com.
Full priced items in original condition purchased on wearelox.com may be returned for a refund within 14 days of receipt for Australian purchases.
To be eligible for a return, your item must be unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Discounted items are final sale and cannot be returned, exchanged or refunded. Unfortunately, we cannot accept returns on gift cards.
If your return is accepted, we’ll provide you return shipping details on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at hello@wearelox.com.
You can always contact us for any return question at hello@wearelox.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged, so that we can evaluate the issue and make it right.
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